answer_customer_question
shallowcom.callchatsyn/callchatsyn · Verify this server
Answer a customer's message for one small business using only that business's own FAQs and order records. Rule-based, not generated, so it never invents prices or opening hours; English and Chinese are detected automatically. Read-only: it never books or changes anything. Use it first for any customer message. If it returns intent 'appointment', call list_open_times next; if matched is false or intent is 'human_handoff', tell the customer a person will follow up. Authenticates with the connection's API key (Authorization: Bearer ccs_live_…); without a key it answers as a public demo business. Returns JSON { intent, lang, matched, reply, next? }.
1 trials · measured 2 days ago
answer_customer_question scores 100.0/100 on Vouch's measured behaviour index, from 1 real invocation trials against com.callchatsyn/callchatsyn, measured 6 Oct 2026 under methodology v0.2.0. Every measured component scored 100.
Component breakdown
| Component | Weight | Value |
|---|---|---|
| Reliability | 35% | not applicable |
| Schema integrity | 25% | 100.0 |
| Failure behaviour | 15% | not applicable |
| Latency | 15% | not applicable |
| Concurrency | 10% | not applicable |
Tool details
- Transport
- remote
- Credential class
- open
- Input schema
- not declared
- Output schema
- not declared
- Side-effect classification
- unclassified
Score history
| Day | Score | Tier | Methodology |
|---|---|---|---|
| 2026-10-06 | 100.0 | shallow | v0.2.0 |
Probe evidence
| Probe | Outcomes |
|---|---|
| schema_integrity | pass: 1 |
Raw request/response logs are not archived yet — the outcome counts above are drawn directly from every recorded trial.
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