ask_business_freeform

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Same answers as ask_business, but you send the person's own words instead of choosing an intent, and the reply comes back in the language they used. Supported languages: en, ro, ru, de; anything else is answered in English. Prefer ask_business when you already know which of the three questions you are asking — it is instant and costs nothing, whereas this one runs a model to read the question and is rate-limited accordingly. A model is used ONLY to decide which question was asked and in which language. It never sees the business's stored data and never writes the answer. Returns an `outcome` and a `reply` in the asker's language. Branch on `outcome`, not on the prose: "answered" carries `reply` and a structured `answer`; "needs_detail" means we need one more thing from the asker and `reply` requests it; "not_understood" means it was not one of our three questions, with `supported` listing them; "escalated" means a real question we do not hold the fact for — we forward that one to the business ourselves, and `escalation` carries the `ref` that reads their answer later with check_escalation. `handoff` still holds what was gathered, for contact_business. An escalation is never a negative answer. Authentication: none. This tool works with no credentials.