vivid_support_answer
shallowau.com.vividads/vivid-ads-commerce · Verify this server
Answer a customer's support / FAQ question in Vivid Ads' voice, grounded in the team's real support history + verified policy. Covers turnaround & production time, digital proofs & approval, artwork specs & file setup, products & options, quotes & pricing, delivery & pickup, changing/cancelling orders, reorders, and the print guarantee. Returns the best-matching answer(s) and topic; if nothing matches it returns escalate:true so you can hand off to the team. Use for questions like 'how long does it take?', 'what file format do you need?', 'can I change my order?', 'where do I pick up?'.
1 trials · measured 8 days ago
vivid_support_answer scores 100.0/100 on Vouch's measured behaviour index, from 1 real invocation trials against au.com.vividads/vivid-ads-commerce, measured 25 Aug 2026 under methodology v0.2.0. Every measured component scored 100.
Component breakdown
| Component | Weight | Value |
|---|---|---|
| Reliability | 35% | not applicable |
| Schema integrity | 25% | 100.0 |
| Failure behaviour | 15% | not applicable |
| Latency | 15% | not applicable |
| Concurrency | 10% | not applicable |
Tool details
- Transport
- remote
- Credential class
- self-provisionable
- Input schema
- not declared
- Output schema
- not declared
- Side-effect classification
- unclassified
Score history
| Day | Score | Tier | Methodology |
|---|---|---|---|
| 2026-08-25 | 100.0 | shallow | v0.2.0 |
Probe evidence
| Probe | Outcomes |
|---|---|
| schema_integrity | pass: 1 |
Raw request/response logs are not archived yet — the outcome counts above are drawn directly from every recorded trial.
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