request_order_change

com.tunnelpowered/knowledge-base · Verify this server

Raise anything else about an order that already exists: a change to what was ordered, a refund request, or a problem with what was delivered. This tool never settles anything, and that is deliberate. Changing an order re-prices it and a refund moves money tunnel does not hold, so both are decisions only the business makes. What this does is put the request in front of them with the whole order attached — reference, terms, lines, date and what has already happened to it — on the channel they actually read. Returns `settled` false always, the `order` as it stands, and an `escalation` whose `ref` you poll with check_escalation for the business's own answer in their words. For a refund it also returns `refund`: their published terms at this notice, if they have published any. Nothing has been paid, refunded or changed by this call. Authentication: bearer token required.