everyinfra_create_ticket

io.github.xiaoxihexiaoyu/everyinfra · Verify this server

Open a ticket with EveryInfra's human support team and get back the ticket number and a link the account owner can open. Use it when calls keep failing or return wrong or missing data, for top-up, charge or refund questions, or to ask for a new platform, capability or field. Put one line in subject; in description say what you called (platform/action or endpoint), when (UTC), the error code and message and what you expected, and pass that call's request_id (and job_id for an async job); write other IDs with a label such as job_id: job_..., because a bare long ID reads as a secret. Never include API keys or passwords. Any key on the account works and nothing is charged. Retrying the same request returns the same ticket instead of opening a second one. Support is online 10:00-24:00 (UTC+8) with a 10-minute average first reply; replies arrive in the ticket and the account owner also gets an email. Check progress and read support's replies with everyinfra_get_ticket (REST: GET /api/v1/support/tickets/{ticket_id}) using the same key, or at the returned link.