check_escalation

com.tunnelpowered/knowledge-base · Verify this server

Read the answer to a question that had to go to a human. Use the `escalation.ref` that ask_business_freeform returned when its outcome was "escalated". Returns a `state` and, once there is one, the business's own `answer` in their words. Branch on `state`: "open" means we have not reached them yet, "delivered" means the question is in front of them and unanswered, "answered" carries `answer`, "undeliverable" means this business has given us no way to reach them and waiting will not help, "expired" means nobody answered and we have stopped waiting. This is a poll, not a subscription, and there is no obligation on anyone to answer. Come back later rather than in a loop; most answers take hours, not seconds. Authentication: none. This tool works with no credentials.