send_whatsapp_message

io.github.hermoso-ai/hermoso · Verify this server

Send a WhatsApp message from one of the brand’s registered numbers to a customer. TWO KINDS, and which one is legal depends on time: pass `template` (an APPROVED template name) to START a conversation — the only thing WhatsApp accepts outside the 24-hour customer-service window — or `text` for a free-form reply INSIDE that window, which opens only when the customer messages the business first. Hermoso does not receive WhatsApp webhooks yet, so it CANNOT see whether that window is open: a free-form message is sent optimistically and Meta refuses it with a re-engagement error if it is closed, which the reply explains rather than reporting as a broken connection. THIS REACHES A REAL PERSON’S PHONE AND META BILLS THE BUSINESS for the conversation, so it is confirm-gated: show the user the exact message and the recipient, get an explicit yes, then call again with confirm:true. WhatsApp policy REQUIRES the business to hold the recipient’s opt-in first. An unapproved template is refused BEFORE the send, against the status Meta holds. ACCEPTED IS NOT DELIVERED — the reply reports what Meta accepted, and delivery arrives on a webhook we do not receive, so never tell the user it was delivered. THE VARIABLE COUNT IS CHECKED BEFORE ANYTHING IS DISPATCHED: Hermoso reads the template’s own components back from Meta and refuses a payload that supplies the wrong number of values, naming exactly what is missing — for free, before a real phone is involved, instead of Meta answering 132000 after the attempt. It refuses only what it can prove; anything it cannot determine is sent for Meta to judge. 0 Hermoso credits.