com.widely-mobile/widely

Tools

• ask_support

  Writes a message into this user's Support chat for a person to read. Any connected account can send it. Support's own assistant does not answer this message. text is what is needed and what was already tried.

  shallow
• check_call_rate

  Returns the per-minute rate to a destination country or number for this account. The rate depends on the destination.

  shallow
• control_call

  Holds, resumes, hangs up, or transfers an in-progress conversation on this seat. Business plan.

  shallow
• delete_account_steps

  Returns how a customer deletes a Widely account, including the in-app path and the confirmation word. Signup uses a one-time code. No sign-in. The response does not include a customer name and does not include a refund.

  shallow
• discover_services

  Lists marketplace services that have passed testing and are listed. Filter by country, service type, form factor, or capability. No sign-in. An empty list means nothing is listed. This is not Widely travel data.

  shallow
• esim_install_steps

  Returns the eSIM install path and the APN. The APN is null when this profile has no APN. No sign-in.

  shallow
• explain_charges

  Returns charges already on this account, with amounts and labels. An empty list means there is no matching charge.

  shallow
• get_account

  Returns the plan, wallet balance, how many people are on the account, how many eSIMs are live, and which setups this seat can run.

  shallow
• get_account_balance

  Returns the live wallet total for this seat, the same headline as Home and Wallet. The response has no spendable or reserved breakdown.

  shallow
• get_auto_topup

  Returns whether auto top-up is on, and the threshold and amount.

  shallow
• get_call

  Returns full detail for one phone call, identified by call_id, including which identity and provider carried it.

  shallow
• get_data_rate

  Returns this customer's pay-as-you-go data ladder, starting from data already used this period. This is the account rate, separate from the public shelf. Omitting gb returns the volume points.

  shallow
• get_did_rate

  Returns an indicative monthly phone-number price for a country, using this account's rate checker.

  shallow
• get_esim_connection_check

  Returns the result of an eSIM connection check for request_id, including fail and warn items. Phone settings are not changed.

  shallow
• get_forwarding

  Returns how this seat's numbers are forwarded. Pro plan.

  shallow
• get_notification_preferences

  Returns notification toggles and the low-balance threshold.

  shallow
• get_port

  Returns the current status of a port request. A port is not instant.

  shallow
• get_product_note

  Returns one product-note thread by conversation_id, oldest first. No account is required. Does not list other threads.

  shallow
• get_recording

  Returns a short-lived streaming link for a recorded phone call. Business plan, and the grant includes recordings.read.

  shallow
• get_thread

  Returns messages in one thread, oldest first. before is an ISO 8601 cursor for older pages.

  shallow
• get_transcript

  Returns stored transcript text already saved for a phone call. Does not start a new transcription. While speaking is still in progress, the status is in_progress. Returns no_transcript only after the conversation has ended with no stored text.

  shallow
• get_usage

  Returns the eSIM data balance and minutes already used on this seat. company=true covers the whole account on Business.

  shallow
• get_voicemail

  Returns one voicemail by call_id, including its transcript. include_audio also returns a short-lived audio link on Pro and above.

  shallow
• invite_member

  Emails an invitation to join this Widely account. Free and Pro stop at 8 people.

  shallow
• list_did_numbers

  Returns this account's phone numbers, including numbers that stay inactive until identity registration is finished.

  shallow
• list_identities

  Returns the phone numbers, caller IDs, verified SIM numbers, PBX extensions, and eSIMs on this Widely seat, with the provider that supplies each and what it can do.

  shallow
• list_payment_methods

  Returns masked saved cards and bank methods: brand, last4, and default. A processor id is not included.

  shallow
• list_pbx

  Returns shared numbers and phone menus on this account. Business plan.

  shallow
• list_phone_system

  Returns numbers and who answers them, AI receptionists, press-1 menus, queues, and opening hours. Each menu lists its keys. A key target is a person, a queue, or an AI receptionist id from this account. A queue rings only members who are signed in and available.

  shallow
• list_plans

  Returns Free, Pro, and Business monthly list prices. No sign-in. Does not change the plan.

  shallow
• list_team

  Returns people on this account and pending email invites.

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• list_voicemails

  Returns recent voicemails on this seat with caller, time, duration, and transcript text when one is stored.

  shallow
• list_wallet_activity

  Returns the wallet ledger of top-ups, product debits, and holds. Each row includes the customer label.

  shallow
• list_wallet_refunds

  Returns first-eSIM wallet top-ups that can be refunded to the card: the profile has not been installed and the top-up is inside the refund window.

  shallow
• port_requirements

  Returns the documents a number port needs. No sign-in. Does not submit a port.

  shallow
• quote_call

  Returns the rate-checker price for dialling a number or a country. No sign-in. Does not dial.

  shallow
• quote_esim

  Returns the rate-checker pay-as-you-go price per GB. There is no data package. An optional gb value returns an estimate billed in 0.1 GiB steps. No sign-in.

  shallow
• quote_number

  Returns the rate-checker monthly price for a number, and whether calls are included. No sign-in. Does not purchase a number.

  shallow
• quote_port

  Returns the rate-checker price to move an existing number to Widely. The move is not instant. No sign-in. Does not start the move.

  shallow
• quote_service

  Quotes one listed marketplace service for a form factor and number line the offer allows. The price is calculated by that offer's quote mechanism. No sign-in. Does not order Widely travel data.

  shallow
• read_support

  Returns messages in this user's Support chat, oldest first. Any connected account can read it. Other chats are not included.

  shallow
• request_call

  Rings the user's phones. After one answers, dials the destination into that same conversation. The result shows as an outgoing phone call. The user speaks on it. Pro plan. If no phone answers, the destination is not dialled.

  shallow
• request_speak

  Dials the number and the assistant handles the task on the phone. Business plan. The user's own phones stay quiet unless connect_user is true. Returns immediately with call_id. An empty transcript means speaking is still in progress. connect_user true asks the person to hold, rings the user's phones into the same conversation, and the assistant leaves.

  shallow
• request_transcript

  Asks Widely to transcribe a recording that has no text yet. Pro plan.

  shallow
• run_esim_connection_check

  Asks this user's Widely app to check the eSIM and returns a request_id. A result of no_install_yet means the profile may have been installed from a QR and the Widely app is not on that phone. An APN is not included.

  shallow
• search_calls

  Finds phone calls on this Widely seat by date range, direction, contact name, or number. Returns one row per phone call, with direction, duration, outcome, the identity used, and whether a transcript or recording exists.

  shallow
• search_contacts

  Finds saved contacts on this seat by name. Returns names and phone numbers.

  shallow
• search_help

  Returns public product facts and in-app menu names for a question. No sign-in. Does not return a price.

  shallow
• search_messages

  Searches this user's Widely, SMS, and WhatsApp threads by keyword and date. Returns message text with sender and thread. Support and assistant threads are excluded.

  shallow
• search_numbers

  Returns available phone numbers for a country and an optional city, with the monthly rate-checker list price. No sign-in. Does not purchase a number.

  shallow
• send_message

  Sends an SMS or a Widely message to a phone number or saved contact. Pro plan. Sending happens on this request.

  shallow
• set_number_routing

  Points a number at ring_me, personal_assistant, a receptionist, a menu, a queue, voicemail, busy, or decline. An optional closed target uses the opening hours. A shared line, receptionist, menu, or queue needs Business.

  shallow
• submit_product_note

  Sends Widely a note about a missing capability, a complaint, or a use case to build. No account is required. reply_url, when it is https, receives each desk reply. Returns conversation_id. Passing that id on a later request adds to the same thread.

  shallow
• subscribe_events

  Sets the https URL that receives call.started, call.ended, and speak.completed for this seat. events chooses which of those names to receive. Omitting events receives all three. An empty webhook_url stops delivery.

  shallow
• uk_divert_number

  Returns the UK shared Always-forward destination and the dial code. No sign-in.

  shallow
• update_forwarding

  Points a verified number at a business number on this seat, or stops forwarding when forward_to is empty. Pro plan.

  shallow
• upsert_hours

  Creates or edits a named weekly schedule. day is 0 for Monday through 6 for Sunday. start and end are HH:MM. Business plan.

  shallow
• upsert_menu

  Creates or edits a press-1 menu. Each key rings a person, rings a queue, or sends the caller to an AI receptionist on this account. Business plan. A caller can reach a person this way.

  shallow
• upsert_queue

  Creates or edits a queue of people on this account. Calls ring only members who are signed in and available. Business plan.

  shallow
• upsert_receptionist

  Creates or edits an AI receptionist: name, greeting, and the knowledge it tells people who dial in. Business plan. It speaks with the caller and does not transfer the live conversation to a person.

  shallow

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