org.singchat/singchat

Tools

• add_knowledge

  Train the AI agent by adding a knowledge source. type='url' crawls a website (up to 50 pages); type='qa' stores a single question/answer pair. Ingestion is asynchronous, the source starts as PENDING; poll `list_knowledge` for READY status.

  shallow
• claim_account

  Return the link to claim (permanently secure) this SingChat workspace by setting an email and password. Use this for workspaces that were auto-created via MCP so the user does not lose access. The link is single-use and expires after 15 minutes. Requires an authenticated legacy workspace.

  shallow
• configure_agent

  Configure this workspace's AI support agent. All fields are optional, only the fields you pass are updated; the rest keep their current values. Call with no fields to just read back the current configuration. Does not touch or return any API keys.

  shallow
• fetch

  Fetch the full text of a single document by id, using an id returned by the search tool. With a workspace API key this reads a knowledge document from that workspace; without a key it reads a SingChat help article. Returns id, title, text, url, and optional metadata.

  shallow
• get_analytics

  Return a compact analytics summary for this workspace over the last `days` days (default 30): conversation counts + resolution rate, message volume + AI share, plus a live snapshot of today (UTC).

  shallow
• get_conversation

  Fetch a single conversation with its contact details and the most recent messages (oldest→newest).

  shallow
• get_embed_snippet

  Return the SingChat chat-widget embed code for this workspace's web inbox, in three flavors: plain HTML, React (useEffect), and Next.js (next/script). Requires a workspace API key. Optionally pass `platform` to get just one flavor.

  shallow
• list_conversations

  List the workspace's support conversations (agent/inbox view), newest activity first. Optionally filter by status or a free-text search over the contact name/email and last message. Returns a compact list: id, contact name, status, unreadCount, last message preview, updatedAt.

  shallow
• list_knowledge

  List all knowledge documents for this workspace with their processing status (PENDING | PROCESSING | READY | FAILED) and chunk counts. Use this to check whether items added via add_knowledge have finished training.

  shallow
• manage_faq

  List, create, update, or delete this workspace's FAQ items (shown in the chat widget and usable by the AI agent). Set `action` to 'list' | 'create' | 'update' | 'delete'. 'create' needs `question` + `answer`; 'update' and 'delete' need `id`.

  shallow
• ping

  Health check for the SingChat MCP server. Returns 'pong' and whether this request is authenticated to a workspace.

  shallow
• reply_to_conversation

  Send an agent reply through a supported SingChat real-time inbox. This takes the conversation over from the AI and broadcasts the message to the visitor and agent inbox. Email, Telegram, and WhatsApp conversations are rejected before any change.

  shallow
• resolve_conversation

  Mark a conversation as RESOLVED (closes it). The visitor's widget will no longer show it as active.

  shallow
• search

  Search SingChat for relevant documents. When called with a workspace API key, this searches that workspace knowledge base; without a key it searches SingChat's own help content (what SingChat is, adding the chat widget, MCP setup, free tier, AI training, channels, white label, pricing). Returns a list of results with id, title, and url. Use the fetch tool with a result id to read the full text.

  shallow
• search_knowledge

  Semantic search over the workspace knowledge base. Returns the most relevant chunks (with source document title and similarity score) for a query. Only searches documents that have finished training (status READY).

  shallow
• set_keywords

  Add a keyword auto-reply rule: when an inbound message matches any of the keywords, the bot replies with the given text. Good for canned FAQ-style triggers (e.g. keyword 'invoice' -> 'Download it from the billing page').

  shallow
• singchat_setup

  Get the user up and running with SingChat live-chat. Call this FIRST. If no authenticated workspace is configured, this creates a brand-new free workspace and returns a short-lived, single-use browser claim link plus the website embed snippet. The user chooses their own sign-in details in the browser; no reusable credentials are returned to the model. If a workspace is already authenticated, it returns THIS workspace's embed snippet and dashboard link (it never creates a duplicate workspace).

  shallow

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