io.github.LAHutchins91/desk

Tools

• create_support_desk

  Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.

  shallow
• evaluate_commitment

  Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it and do not invent a substitute. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation limit.

  shallow
• evaluate_escalation

  Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate and do not invent a tier. Permission to promise still requires evaluate_commitment for the exact wording.

  shallow
• get_desk_context

  Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing answer is not an invitation to invent one. Call evaluate_commitment before promising a refund, feature, or timeline.

  shallow
• list_approved_commitments

  Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one.

  shallow
• list_escalation_limits

  Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path.

  shallow
• list_refund_rules

  Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund.

  shallow
• list_support_desks

  List this team's support desks. Use the returned id. Do not guess a desk.

  shallow
• save_approved_answer

  Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read.

  shallow
• save_approved_commitment

  Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve.

  shallow
• save_escalation_limit

  Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording.

  shallow
• save_refund_rule

  Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script.

  shallow
• search_approved_answers

  Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Do not invent one. Page with offset.

  shallow

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