com.supovia/supovia

Tools

• get_conversation

  Summarize one organization-owned Supovia conversation using safe status fields and sender-category counts from at most 50 recent records. No message body, preview, message id, customer identifier, staff id, internal note, organization id, or arbitrary metadata is returned.

  shallow
• get_document

  Fetch one support document owned by the authenticated Supovia organization, including its article text (capped at 20000 characters) and the contentFormat naming which syntax that text is written in (html, markdown, plain-text). A document owned by another organization returns the same bounded "not found" result. Organization ids, translator ids, deprecated slugs, embeddings, and arbitrary metadata are never returned.

  shallow
• get_unresolved_conversation_counts

  Count every unresolved conversation in the authenticated Supovia organization, grouped by website. Totals cover all returned count groups; the sorted per-website preview is capped at 100 and reports truncation. Customer identifiers, staff ids, message text, and organization ids are never returned.

  shallow
• get_website

  Fetch safe metadata for one website owned by the authenticated Supovia organization. Organization ids, agent prompts, credentials, integration configuration, and arbitrary metadata are never returned.

  shallow
• list_campaigns

  List a bounded page of campaign identities for one website owned by the authenticated Supovia organization. Recipient lists, subjects, message content, user ids, organization ids, and arbitrary metadata are excluded, and campaigns cannot be sent from this tool.

  shallow
• list_conversations

  List a bounded newest-first page of conversation activity in the authenticated Supovia organization. Returns only the conversation id needed for an explicit follow-up, website id, channel, resolved state, unread count, and timestamps. Message bodies, message ids, customer identifiers, internal notes, arbitrary metadata, and organization ids are excluded.

  shallow
• list_documents

  List a bounded newest-first page of safe support-document metadata in the authenticated Supovia organization. Document content, embeddings, prompts, organization ids, and arbitrary metadata are excluded.

  shallow
• list_websites

  List a bounded page of websites in the authenticated Supovia organization. Only safe website identity and status fields are returned; prompts, credentials, integration configuration, organization ids, and arbitrary metadata are excluded.

  shallow
• open_customer_inbox_conversation

  Refresh safe activity metadata for one conversation selected in the embedded Supovia inbox. This app-only tool reads no thread and returns no message body, preview, message id, customer detail, or internal note.

  shallow
• resolve_conversation

  Mark one organization-owned Supovia conversation resolved, or reopen it. This is idempotent: re-sending the same state is a no-op write. It broadcasts a conversation-updated event to the operator dashboard. No other conversation field can be changed through this tool, and customer identifiers, staff ids, and organization ids are never returned.

  shallow
• search_documents

  Search published support documents for one organization-owned Supovia website. Returns at most 5 safe document identities; content chunks, embeddings, scores, prompts, and arbitrary metadata are excluded.

  shallow
• send_message

  Idempotently send one exact operator reply in an organization-owned Supovia conversation. Reuse the same idempotencyKey only when retrying the same conversation and text. The result confirms the target and time without returning a message id or echoing the message body.

  shallow
• show_customer_inbox

  Open a metadata-only Supovia inbox and report only how many conversations have unread activity. The embedded view receives conversation ids needed for an explicit follow-up plus channel, status, unread count, and timestamps. It never receives message bodies, previews, message ids, customer details, or internal notes.

  shallow
• show_support_overview

  Render a bounded organization-scoped snapshot of Supovia websites and recent conversations. Customer identifiers, internal record ids, message bodies, prompts, credentials, internal notes, organization ids, and arbitrary metadata are excluded.

  shallow

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